IT Staff

Job Summary

The IT Staff is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of the organization's computer systems, networks, hardware, and software applications. This role supports daily business operations by troubleshooting technical issues, performing preventive maintenance, and assisting in the implementation of IT solutions.

The IT Staff works closely with the IT Manager and various departments to ensure the availability, reliability, and security of IT resources. The position also assists in system administration, user account management, equipment installation, software configuration, and compliance with established IT policies and procedures.

Key Responsibilities

• Technical Support: Provide first-level technical assistance to employees, including troubleshooting hardware, software, network, and system-related issues.

• Hardware and Software Maintenance: Install, configure, maintain, and repair computers, printers, peripherals, and business applications.

• Network Administration: Assist in monitoring and maintaining local area networks (LAN), wireless networks, internet connectivity, and network devices.Systems Administration: Support the administration of servers, operating systems, user accounts, access permissions, and enterprise applications.

• IT Security: Implement basic cybersecurity measures, antivirus protection, system updates, and data security policies.

• Data Backup and Recovery: Assist in performing scheduled backups, data restoration, and preventive measures against data loss.

• IT Asset Management: Maintain accurate inventories of IT equipment, software licenses, and assigned technology resources.

• System Implementation: Assist in deploying new applications, system upgrades, and technology improvement initiatives.

• Documentation and Reporting: Maintain technical documentation, incident reports, maintenance records, and IT support logs.

• User Training and Assistance: Guide employees on proper system usage, IT security awareness, and basic troubleshooting procedures.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.

• Fresh graduates are welcome to apply; previous experience in IT technical support or system administration is an advantage.

• Basic knowledge of computer hardware, software installation, operating systems, and network troubleshooting.

• Familiarity with Windows operating systems, Microsoft Office applications, and common IT support tools.

• Basic understanding of LAN/WAN networking, TCP/IP, routers, switches, and wireless connectivity.

• Knowledge of cybersecurity fundamentals, data backup procedures, and IT security best practices.

• Strong analytical, troubleshooting, communication, and problem-solving skills.

• Ability to work independently and collaboratively with different departments.

• Willingness to learn new technologies and provide technical assistance across company branches when required.